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Building Your Online Business
Appendix
A
Basic
Small Business Identity Site Infrastructure
During
your first three to six months online, most of your
efforts will be spent alerting your prospects and customers
to the presence of your Web site. Following is the minimal
information you should provide for your first site publication
to enable search engines to categorize your site properly
and make it easier for people to find specific content.
Home Page (Index.htm)
It is the first page
seen by your web visitors. Here is where to include
a 20-40 word welcome and introduction to your site.
We can't say enough about the importance of those first
40 words. Please take due care in compiling those words
as they are what the search engines will most likely
use in indexing your site. If you do nothing else within
your first month under your new domain name, publish
the appropriate content on this page. Search engines
send robots out automatically and you may lose an opportunity
to make it easy for prospects to find you otherwise.
The home page should
contain links to the other pages within your site or
at least a link to the table of contents or a site map,
either of which should contain links to the pages accessible
by the public. This page should NOT contain links external
to your Web site. Your goal is to provide an easy route
for search engine robots to drill down into your site
to retrieve pertinent information for their databases.
Because robots tend to follow links listed on a page,
you could risk routing them to another site before they
have completed indexing yours.
Contents (contents.htm)
or Site Map (sitemap.htm)
Here is where you create
a hypertext listing to contents you want the public
to be able to easily access from your web. This page
is also often labeled as the "Site Map". You might want
to include a brief statement describing what your visitors
will find on each of those pages. The following table
of contents serves as an example.
Contents
What's New
Our latest company
and Web site developments.
Profile
A brief description
of our company, our mission and qualifications.
Products
Descriptions of our
most popular products.
Services
Descriptions of our
most popular services.
Support
Answers to frequently
asked questions (FAQs) and instructions on how to
contact customer service or technical support.
Feedback
Write to us directly
from our Web site.
How to Contact Us
Our e-mail addresses,
phone numbers and mailing address. Directions for
deliveries and visits to our office.
Web Links
Other interesting
places to visit on the Web.
Credits
Our copyright claims
and publication disclaimers. (This page is typically
not among the navigational components created for
a site. Instead it is hyperlinked to the copyright
notice on the footer of each page.)
What
to Include in Your Publication
We have discussed what
to include on your home page and your contents or site
map pages. In case you need some help in determining
what to include on the others, following are some hints
we hope you find helpful:
What's New (whatsnew.htm)
Highlight on this page
the content you expect will draw return visitors to
your site. Your What's New page should be updated each
month at a minimum. If you want to stir up some regular
interest from return visitors, plan on producing new
content for this page every week.
Whenever you issue a
press release, it should be mentioned here with links
directly to the release posted on your site.
HINT: If you
find yourself at a standstill in coming up with
content, visit your public library and review the
current edition of Chase's Calendar of Events. This
Chase publication is updated annually and has earned
an international reputation for being a reliable
resource of events happening every day throughout
the year.
Profile (profile.htm)
Here is where you go
into more detail about your business. It is absolutely
critical to include a tight summary statement at the
beginning. Ideally, that statement will contain keywords
used by your target audience to search for the services
or products you provide. Also, try to keep your commentary
for each explanatory HTML document within the 200-400
word count. Rather than creating one long document,
split important content by subject into smaller documents.
Services (services.htm)
Here is where you provide
a summary about the services your company has to offer.
If your budget allows, ideally, you should dedicate
a separate page to each of your top services, highlighting
their most popular features and benefits.
Feedback (feedback.htm)
This page is where you
conduct contests and surveys, giving your visitors an
opportunity to provide feedback to you from the Web.
It can serve as the entry page for your guest book and
survey pages or it can be the guest book. If you purchased
one of the Westward Connections do-it-yourself starter
packages or we are developing your site for you, this
will be your Guest book and the standard format is the
same as what you see for our guest book. When you submit
an entry in the guest book, you will get a response
page, which is also included as a standard item in all
the packages designed by Westward Connections.
How to Contact
Us (contact.htm)
This page is where you
provide pertinent contact information, including not
only email and web addresses but those used to visit
your offices or send you correspondence or packages.
If you have an office outside your home, you might consider
including a public map and driving directions. As an
added courtesy, you might include a link to the daily
weather forecast for your area from The Weather Underground.
HINT: An easy
way to include a map is to use the mapping tool
at Yahoo! And include a hyperlink to that page from
your contact page.
Web Links (links.htm)
Finding resources on
the Internet can be quite time-consuming. While there
are a number of tools to assist with your search, it
has long been an Internet community custom to include
a links page with each web publication. The links page
points your visitors to resources on the Internet beyond
your web. At a minimum, it should contain links to some
of the most popular search engines and directories on
the Internet.
If you are interested
in generating new business through the publication of
your Web site, you will also find this page essential
as it is where you will place hyperlink references to
other Web sites with which you have negotiated reciprocal
links.
HINT: If you
are going to encourage reciprocal links, be sure
to develop and publish a reciprocal links policy.
This will help you avoid claims of favoritism and
having to respond to queries from publishers whose
sites have nothing in common with yours.
To give you a head start
on building your web links, we include the following
ones in our self-starter packages as well as with our
site development services.
Essential Search
Engines
Categorized Directories
Copyrights, Credits,
and Disclaimers (legal.htm)
As with any other type
of publication, this one carries certain liabilities.
There have been a lot of misunderstandings about what
is required to establish a copyright in recent years.
This would be a prudent time to consult with your attorney
if you have any doubts about what you plan to publish
on your Web site. It is not necessary to declare your
copyright on each publication or to register a copyright
for your claim to be valid but when it comes to satisfying
a dispute, your efforts to protect a copyright prior
to the dispute will bear weight in the final outcome.
To avoid potential misunderstandings with your web visitors,
be sure to link it to the "All Rights Reserved" statement
in your copyright notice and place the copyright notice
on the footer of each page of your web publication.
For further insight on web publishing copyright issues,
you might want to visit the Westward.Net Internet Legal
Resources page at http://www.westward.net/archives/lawlinks.htm.
Most importantly for any legal concerns you may have,
you should consult with an attorney specializing in
this area.
Here is where you should
also give credit to others who have contributed to your
publication. It is where you give further recognition
to trademark and trade name owners for the products
or services of others you represent or have mentioned
within your web publication. For an example of typical
inclusions for this page, you are welcome to visit the
Credits & Disclaimers page at our corporate Web site (http://www.westward.com/legal.htm)
or our web hosting division (http://www.westward.net/legal.htm).
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